Unfortunately, due to the nature of our business at Nomadic Trading Company, we cannot offer returns on items purchased online, apart from rugs. Please read below for details. 

Most items are intentionally packaged and shipped via specialized freight carrier to ensure safe handling and delivery of our vintage pieces, as they are often rare, fragile or heavy. As there is no way to guarantee that return shipping precautions and procedures are met, we therefore do not accept returns. Thus, sales are final. 

Items shipped via freight carrier are insured by our transit broker in case of damage. If you receive a package with damage, we ask that you clearly document the damages upon delivery with the driver present so that we can file an insurance claim prompty. Solutions for instances of goods damaged in shipping vary on a case-by-case basis. Understand that the claims process can be a lengthy one–we hope to come to a reasonable conclusion that works for all parties. Please note that in cases of extreme damage and destruction, a refund may be given only after the insurance claim and payout has been completed and/or the item is returned to the warehouse of origin.

Please note that this policy excludes the potential return of rugs purchased online. Rugs must be returned in a package similar to original shipment materials or placed in a transportation-safe cardboard box. However, as all rugs come with free shipping upon purchase, Nomadic Trading Company will not cover the cost of return shipping. Customers must cover any return shipping and handling fees for rugs.